1.Where do we ship from?
Orders are processed and shipped from our fulfillment center in China.
Due to shipping restrictions, we currently only ship to the following countries/regions. We sincerely apologize for this and will continue to work to resolve this issue.
Currently, we support shipping to the USA, France, Germany, and the UK.
2.Shipping Methods
We support both sea and air freight.
3.Shipping Costs
Standard Air: Free for the USA, France, Germany, and the UK.
Express Air: $8 for the USA, France, Germany, and the UK, with an additional $3 for each additional country.
We sometimes offer free shipping promotions.
Free Express Air (after discount) is available for orders over $99.
4.How long will it take for my order to arrive?
Standard Airline (Free)
UK: 8-13 business days
Germany: 8-13 business days
France: 8-13 business days
USA: 8-15 business days
Express Airline (Paid)
UK: 6-8 business days
Germany: 8-10 business days
France: 6-8 business days
USA: 8-11 business days
Sea Freight (Free)
UK: 20-30 business days
Germany: 20-30 business days
France: 20-30 business days
USA: 20-30 business days
Customs delays may occasionally occur during peak seasons.
5.Warehouse Shipping Time
Most orders are processed within 1-3 business days.
If you entered an incorrect address, please email us as soon as possible so we can correct it promptly. Once an order leaves the warehouse, the address cannot be changed.
Tracking information will be sent by email once your order has shipped.
6.Do you offer worldwide shipping?
Orders are processed and shipped from our logistics center in China to the United States, Germany, France, and the United Kingdom.
For any questions, please feel free to contact us: support@fengshuiornaments.com
7.What if I haven’t received my package?
If your package has not arrived within 45 business days, please contact us, please contact us: support@fengshuiornaments.com. We will resend the package or provide a full refund.
For any questions or assistance, you can also contact us via:
Email: support@fengshuiornaments.com